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Article 1 – Introductory regulation

1.1. Contidions regulate rights and obligations between swisscbdpower s.r.o., residence on Vrakunská cesta 6 82104 Bratislava, IČO: 53833210, DIČ: 2121503791 (further only ,,Seller”), which offers purchase of merchandise by means of web site (further ,,the Web site”) or phone and the natural person or legal person (further ,,Buyer”). By merchandise, for purpose of these conditions, we refer to products offered for sale, which Seller publishes on Web site.

1.2. article 6,7 and 8 of conditions does not apply to the contractual relationship between Seller and Buyer, who is not consumer (§2 section 1 letter a) of statute n. 250/2007 collection of consumer protection laws as amended by latest regulations. Legal relations between the parties concerned in the previous sentence, which are not addressed in Conditions, are managed by legal provision n. 513/1991 collection of code of business in latest regulations.

Article 2 – Closure of the contract

2.1 Proposal for the conclusion of the contract (order) is Buyer obligate to send to Seller through an electronic form, which is located on Web site. The Buyer will specify quantity, type of product, and means of delivery. Buyer is obligated to state name and surname, telephone number, address, possibly e-mail address.  By clicking on ,,send order” the Buyer sends the order to the Seller. To conclude the purchase agreement it is sufficient to deliver the goods to the Buyer.

2.2 Seller is obligated to send to the Buyer confirmation of acceptance of the order via e-mail on e-mail address listed in the order form in 3 days since the acceptance of the order. The order is closed at the moment when the Buyer receives confirmation about receiving the order from the Seller.

2.3 The buyer is authorized to cancel the order anytime before delivery, a maximum of 14 days after completion of delivery. – COMPLAINTS PROCEDURE

2.4 Since publishing the merchandise on Web site is Seller bound by Conditions of the sale.

2.5 Whatever additional electronic communication related to rights and obligations of legal parties in regards to the contract is the Buyer obligated to send to Seller on e-mail address

Article 3 – Purchase price, goods delivery, costs

3.1 Legal parties agree that the Buyer purchase from the Seller merchandise for the price, that is listed on the website as purchase price at the time of sending the order to the Seller.

3.2 If not stated differently, listed prices do not include packaging and delivery costs.

3.3 Sale is made by cash on delivery, credit card, or transfer to the account of the Seller. Purchase price and costs connected to delivery are payable at the moment of the delivery of the goods to the Buyer if the conditions do not state differently.

3.4 Invoice, which also serves as a bill of delivery and proof of purchase, will be delivered in a package with the merchandise.

3.5 Age Verification – Only persons over 18 years of age are allowed to shop in the online store and for this reason we ship goods exclusively via GLS carrier including GLS ID CHECK (guaranteed age verification) service, where when issuing goods to the buyer, the courier will require a document confirming that the buyer’s age was at least 18 years on the date of ordering the goods. The determining date is the date of ordering the goods and entering into the contract of sale and not the date of receipt of the goods!

Article 4 – Delivery of the merchandise

4.1 Place of the pickup (further just place of destination) is determined according to order made by Buyer. Transport to the place of destination is ensured on request of the Buyer in purchase form from Seller. In case, which Buyer sets in purchase form place of destination outside of the Slovak republic, Sellermediates the Buyer on their demand in purchase form courier service, which delivers the merchandise to the place of destination. The buyer acknowledges that he is responsible for compliance with the conditions of delivery of the goods ordered by him to the destination in accordance with the legislation of the country.

4.2 The Seller accepts orders for goods every day and processes them every day until 15:00. The goods are dispatched every working day, while the deadline for delivery of goods is usually 2 working days. The delivery time is extended mainly in case of unforeseen events. The buyer is not entitled to claim damages in connection with the Seller´s failure to meet the delivery deadline.

4.3 The Buyer is obliged to take over the goods on time and properly. Upon taking on the goods, the Buyer is obliged to check the integrity of the packaging, tape, seal, and possible damage to the packaging of the goods or tape or seal immediately notify to the courier or other person delivering the goods. In the event of non-compliance of delivered goods with the order or in the event of the obvious defects of the goods, the Buyer is obliged to note this fact in writing in the delivery note.

4.4 If the damage or partial loss of the goods is not apparent upon receipt, the buyer is obliged to notify the Seller and the carrier of the damage without undue delay, but no longer than three (3) working days from the date of delivery of the goods.

4.5 Delivery is made in packaging ensuring discretion for the Buyer

Article 5 – Liability for damage to goods, retention of title

5.1 The risk of damage to the goods passes to the Buyer at the time of receipt of the goods at the destination. The receipt of the goods will be confirmed by the Buyer upon receipt of the shipment.

5.2 The goods become the property of the Buyer by receiving the product from the Buyer.

Article 6 – Warranty, defects of the goods, complaints, servis

6.1 The Seller provides a warranty for the goods for a period of twenty-four (24) months, or until the expiry date stated on the packaging by the manufacturer.

6.2  The warranty does not cover defects in the goods caused by their use on the contrary to the purpose of the use or the instructions given in the instructions for use, mechanical damage, exposure of the goods to the dangerous consequences of thermal and/or electromagnetic radiation, weather, and the environmental influences (humidity, dust, direct sunlight, vibrations), mechanical damage and unauthorizes interference with the goods.

6.3  When asserting claims for liability for the defects, the Buyer is obliged to submit proof of purchase of the goods, The buyer is obliged to hand over the goods together with the accessories. In the case of sending the goods, the Buyer is obliged to perform all actions necessary to protect the goods from damage during the transport. – COMPLAINTS PROCEDURE

6.4 In the case of a defect that can be rectified, the Buyer has the right to have it rectified free of charge, in a timely and proper manner. The seller is obliged to eliminate the defect without undue delay. The Buyer may instead of eliminating the defect, request an exchange of the item, or if the defect concerns only a part of the item, a replacement of the part, if the Seller does not incur disproportionate costs due to the price of the goods or the severity of the defect. Instead of eliminating the defect, the Seller may always replace the defective item with a faultless one, if this does not cause serious difficulties for the Buyer.

6.5 If the Seller finds (by testing) that the claimed product is not defective or does not meet the criteria of the manufacturer for a warranty claim, the claim is considered unjustified and the claimed product will be returned to the Buyer.

Complaints form –

Article 7 – Withdrawal from the contract

7.1 In the event that the Seller cannot fulfill the contract because he cannot deliver the ordered goods, he is obliged to immediately inform the Buyer no later than within 14 calendar days to return the price paid for the goods. The Buyer has the right to reimburse of costs incurred to order the goods.

7.2 Delivery of the notice of withdrawal from the contract to the other party terminates the contract. The contracting parties are obliged to return the services they have provided to each other based on the contract without undue delay.

7.3 Withdrawal from the contract must be notified by the Buyer in writing in the form of an email, which he will send to Withdrawal from the purchase contract must include identification of the Buyer, the number and the date of the order, the exact specification of the goods, the way in which the Seller will return the already accepted fulfillment, in particular, the account number and/or postal address. Simultaneously with the withdrawal from the purchase contract, it is recommended to deliver the goods to the Seller together with proof of payment, etc., and in the original undamaged packaging in the form of an insured consignment.

7.4 In the event that the Buyer withdraws from the contract and delivers to the Seller the goods that are not used, are in the original sealed authentic packaging, and are not damaged or incomplete, the Seller will return the purchase price already paid to the Buyer. The Seller shall return the price for the Goods stated in the binding acceptance of the order within 14 calendar days from the delivery of the withdrawal from the purchase contract and the delivery of the goods to the Seller in the manner specified by the Buyer in the notice of withdrawal. In the event, that the end of the term is on a non-working day, the period is extended to the next working day.

Article 8 – Alternative ways of the dispute resolution

8.1 If the Buyer believes that his rights have been broken or is not satisfied with the way in which the Seller handled his complaint, he has the right to contact the Seller with a request for correction by email at If the seller responds to the consumer´s request in the negative or does not respond to t within 30 days from the date of its dispatch, the Buyer has based on amended Acr no. 102/2014 (§ 3 paragraph 1 letter t) and Act no. 391/2015 the right to an alternative (out-of-court) method of dispute resolution. The Buyer may submit the proposal in the manner specified under § 11 par. 2 and §12 of Act 391/2015 Coll.

8.2 The Buyer may also lodge a complaint through the RSO Alternative Dispute Resolution Platform, which is available online at A complaint via the platform can be lodged by an EU Buyer against an EU- based Seller. The costs associated with the alternative resolution of the dispute shall be borne by each of the parties to the dispute separately without the possibility of reimbursement.

Article 9 – Protection of personal data

9.1 The Seller uses the required personal data from the Buyer only to ensure the implementation of the Buyer´s order and for the needs of its own marketing.

9.2 The Seller undertakes to protect the personal data provided by the Buyer under generally binding legal regulations, in particular Act no. 18/2018 Coll. On the protection of personal data, as amended.

9.3 The Seller does not provide personal data provided by the Buyer to the third parties, except in the cases where it is directly stated or if necessary.

9.4 By sending the order, the Buyer provides the Seller following the Personal Data Protection Act consent to the processing of his personal data specified in the order for the purpose of fulfilling rights and obligations under the contract and for providing information about the Seller´sproducts and services to the Buyer and telephone advertising about news and products offered by the Seller.

9.5 The Buyer gives his consent according to par. 4 of this article voluntarily, for the period until its appeal. The buyer is entitled to revoke the consent at any time. Privacy Policy

Article 10 – Final provisons

10.1 The Conditions shall take effect on the day of their publication on the Website

10.2 The contractual relationship between the contracting parties is concluded in accordance with Slovak law, the legal order, and the regulations of the Slovak Republic.

10.3 The statements on this Web site may not be in accordance with the recommendations of the health care institutions in your country. In no event shall the Seller be liable for damaged caused by improper use or storage of the goods. The use and application of the goods are at the sole responsibility of the Buyer.

10.4 The Buyer acknowledges that he cannot withdraw from the contract, the subject of which is the sale of the goods

a. which is subject to rapid quality reduction or deterioration

b. enclosed in a protective packaging which cannot be returned for health or hygiene reasons and whose protective packaging has been broken after delivery

10.5 The Buyer acknowledges that the Seller is not liable for errors and defects of the goods, which were caused in casual connection with the actions or omissions of the Buyer.

10.6 The Buyer acknowledges that defects of the goods are not considered to be defects caused by improper use/application, storage, and another handling contrary to the instructions of the Seller and the information contained in the package leaflets, and the Seller is not responsible for the content of the product leaflets stated by the manufacturer of the goods.

10.7 The Seller is not responsible for the reduced effects or properties of the goods presented in the description of the goods on the site or the enclosed leaflet to the goods, which is caused in particular by :

a. by using or application of the goods in contravention of the recommendation or instructions attached to the goods or stated on the Web site.

b. health condition and its reaction, mental state, lifestyle, hygienic habits, and overall lifestyle of the Buyer.

10.8 By executing a binding order, the Buyer confirms that he accepts the general business conditions for the delivery of the goods declared by the Seller and that he has been acquainted with the Notice of Goods published on the Web site. The relationship between the Buyer and the Seller is governed by these terms and conditions, which are also binding on both parties.

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